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Please review the return guidelines below to determine whether your purchased items are eligible for return. We offer free 30-day returns for all customers in the United States.
Important: Individual items from a set cannot be returned separately. Any return involving a set must be returned as a complete set.
To qualify for a return, items must meet all of the following conditions:
Items must be in their original condition without signs of wear or damage.
Items returned by mail must include all original packaging (tags, box, and pouch included).
No individual item of a set can be returned for refund and/or size exchange; sets must be returned in full.
The following items are not eligible for return:
Customized, engraved, or monogrammed products.
Jewelry Care Kits.
Gift cards.
Sale items.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, in its original packaging, and accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at [email protected]. If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, you may always contact us at [email protected].
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, personal care goods (such as beauty products), and hazardous materials, flammable liquids, or gases. If you have questions regarding a specific item, please contact us.
The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, place a new order separately.
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be automatically issued to your original payment method. Processing times may vary depending on your bank or credit card provider.
Email: [email protected]
Location: California, U.S.A
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